> NOTICE: This English version is provided for informational purposes only.
In case of any discrepancy between the Polish and English versions,
the Polish version
prevails as it constitutes the legally binding terms under Polish law.
§1 General provisions
The Hacker's Coffee online shop available at hackerscoffee.pl is operated by: HACKERS COFFEE SP. Z O.O., ul. Puławska 246/9, 02-684 Warszawa, Poland, registered in the Polish National Court Register (KRS) under number 0001127628, NIP (Polish tax ID): 5214086102, REGON: 529667306, share capital: PLN 5,000.00.
These Terms govern the use of the Shop, placement of Orders, delivery, payments, withdrawal from the contract, and complaints.
Placing an Order requires acceptance of these Terms and review of the Privacy Policy.
§2 Definitions
Shop - the online shop operated at hackerscoffee.pl.
Seller - HACKERS COFFEE SP. Z O.O. with its registered office in Warsaw, Poland.
Customer - a natural person, legal entity, or organisational unit without legal personality, placing an Order in the Shop.
Consumer - a Customer being a natural person making a purchase for purposes not directly related to their business or professional activity.
Order - the Customer's declaration of will aimed at concluding a sales contract for Products with the Seller.
Product - goods available in the Shop that are the subject of the sales contract (specialty coffee and related products).
Terms - this document defining the rules of using the Shop.
Business day - any day from Monday to Friday, excluding statutory holidays in Poland.
§3 Placing orders
Orders may be placed 24/7 via the Shop's website.
The Order placement process includes the following steps:
selection of a Product (variant, weight, grind option) and adding it to the cart,
providing personal data necessary for Order fulfilment: full name, email address, telephone number,
providing the billing address: street and number, postal code, city,
selection of a delivery method:
InPost Parcel Locker - selection of a pickup point from the map,
InPost Courier - providing the delivery address (street and number, postal code, city); the delivery address may be the same as the billing address,
review of the Order summary and acceptance of the Terms and Privacy Policy,
proceeding to PayU payment and completing the payment.
Placing an Order constitutes an offer to conclude a sales contract. The contract is concluded upon receipt of payment.
Order confirmation (with order number and details) is sent to the email address provided by the Customer.
§4 Prices and payments
Product prices in the Shop are gross prices (including VAT) and are expressed in Polish złoty (PLN).
The price displayed next to a Product is binding at the time of placing the Order.
The cost of delivery is added to the Product price and is shown in the Order summary before payment.
Payments are processed by PayU S.A. with its registered office in Poznań (60-166), ul. Grunwaldzka 186, KRS: 0000274399. Available payment methods:
BLIK,
payment cards (Visa, Mastercard),
fast bank transfers.
The Customer is required to make payment within 15 minutes of placing the Order. After this period, the Order may be automatically cancelled.
§5 Delivery
Delivery is performed within Poland via InPost. Available delivery methods:
InPost Parcel Locker - PLN 8.99,
InPost Courier - PLN 11.99.
Free delivery for orders with a Product value exceeding PLN 150.
The Order fulfilment time (from payment receipt to dispatch) depends on the type of Product:
Coffee - 1 to 3 Business days;
Coffee brewing equipment sourced from external suppliers - up to 7 Business days. The fulfilment time is shown on each such Product page and in the Order summary before payment;
If the Order contains Products with different fulfilment times, the entire Order is dispatched once all items are ready.
The estimated delivery time after dispatch: 1-3 Business days, depending on the carrier and location.
The Seller is not liable for delivery delays caused by the carrier (InPost). In case of delivery issues, please contact [email protected] - we will help resolve the matter with the carrier.
The Seller is not liable for extension of the Order fulfilment time resulting from force majeure or delays at an external supplier, provided that the Customer is promptly informed. In such cases the Customer may:
agree to a longer waiting period,
request replacement of the Product with another available one,
withdraw from the contract for that item and receive a refund within 14 days.
§6 Product descriptions
The Seller makes every effort to ensure that Product descriptions - including origin, processing method, flavour notes and SCA score - are accurate and current. Minor differences in flavour profile may occur between roast batches due to the natural character of specialty coffee.
Product images are illustrative. The actual packaging and label design may slightly differ from those displayed.
§7 Right of withdrawal
The Consumer has the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with art. 27 of the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827, as amended).
The withdrawal period expires 14 days after the day on which the Consumer takes possession of the Product.
To exercise the right of withdrawal, the Consumer should inform the Seller of the decision by email at: [email protected], by an unequivocal statement of withdrawal (an email message stating the intention to return is sufficient).
The Consumer is required to return the Product within 14 days of submitting the withdrawal statement.
The cost of returning the Product is borne by the Consumer.
The Seller refunds all payments received from the Consumer, including the cost of delivery (in the amount corresponding to the cheapest available delivery method), no later than within 14 days of receiving the returned Product.
The refund is made using the same payment methods as those used by the Consumer, unless the Consumer has expressly agreed to another solution.
The right of withdrawal does not apply to contracts in which the subject of performance is a Product liable to deteriorate rapidly or with a short shelf life (art. 38 point 4 of the Consumer Rights Act), or Products supplied in sealed packaging which cannot be returned after opening for reasons of health protection or hygiene if the packaging has been opened after delivery (art. 38 point 5 of the Consumer Rights Act).
Liability for diminished value of the Product (art. 34 sec. 4 of the Consumer Rights Act). The Consumer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. In particular, in the case of coffee brewing equipment, the following are considered as use exceeding the above scope:
operating the device with coffee or any substance other than clean water,
extraction, contact with hot liquid, coffee, milk or grounds,
mechanical damage (scratches, deformations, signs of use),
missing original packaging, instructions, accessories or protective films,
damage to the Product's hygienic seals.
In such cases the Seller reduces the refunded amount in proportion to the loss of commercial value of the Product, and documents the condition of the Product photographically within 3 Business days of receipt, sending the documentation to the Consumer together with information about the refund amount.
The Seller is also liable to the Consumer under statutory warranty in the case of Equipment sourced from external suppliers - regardless of the fact that the Product does not originate directly from the Seller's warehouse.
§8 Complaints
The Seller is obliged to deliver Products free from defects.
the requested resolution (replacement, repair, price reduction, or withdrawal from the contract).
The Seller reviews the complaint within 14 days of receipt and informs the Customer of the outcome by email.
In the case of a complaint regarding Equipment that requires cooperation with a manufacturer or external supplier, the Seller may extend the review period by no more than 14 Business days, informing the Customer accordingly - while preserving the Consumer's statutory rights.
The basis for complaints is the statutory warranty for physical and legal defects of the Product, in accordance with the Polish Civil Code.
§9 Promotional codes
The Seller may issue promotional codes from time to time. Promotional codes:
cannot be combined with other promotions, unless expressly stated otherwise,
are valid for the period indicated upon issuance,
may have minimum order value requirements,
are single-use, unless stated otherwise.
Promotional codes by default apply only to Products in the "Coffee" category. Coffee brewing equipment, accessories, and delivery costs are not covered by the discount unless the description of the code expressly states otherwise.
The scope of a particular code (e.g., "covers bundles", "covers equipment", "free shipping") is communicated at the time the code is issued.
Promotional codes are not exchangeable for cash.
§10 Intellectual property
All content on the Shop - including texts, graphics, logos, photographs, source code and graphic design - is the property of HACKERS COFFEE SP. Z O.O. or its licensors and is protected by copyright and intellectual property law.
Copying, distributing or using any content from the Shop without prior written consent is prohibited.
§11 Liability
The Seller's liability is limited to the maximum extent permitted by applicable law. The Seller is not liable for:
temporary unavailability of the Shop due to maintenance or technical issues,
delivery delays caused by the carrier,
damage resulting from improper use or storage of the Product by the Customer.
No provision of these Terms limits the Seller's liability for intentional damage or affects the statutory rights of the Consumer.
§12 Personal data
The administrator of Customers' personal data is HACKERS COFFEE SP. Z O.O. with its registered office in Warsaw, Poland.
Personal data is processed for the purpose of fulfilling Orders, in accordance with the Privacy Policy.
Providing personal data (full name, email, telephone, billing address, delivery address) is voluntary but necessary for Order fulfilment. Without the required data it is not possible to place an Order.
§13 Out-of-court dispute resolution
In case of a dispute, we encourage Customers to contact us directly at [email protected] for amicable resolution.
The Consumer may also use out-of-court complaint and redress mechanisms, including via the European Commission's ODR platform: ec.europa.eu/consumers/odr.
The Consumer may also turn to the municipal or district consumer ombudsman, or to a social organisation whose statutory tasks include consumer protection.
§14 Final provisions
Matters not regulated by these Terms are governed by the provisions of Polish law, in particular the Civil Code and the Consumer Rights Act of 30 May 2014.
The Seller reserves the right to amend these Terms. Amendments take effect on the date of their publication in the Shop. Orders placed before the amendment are processed under the previously applicable Terms.
Any disputes arising from sales contracts that are not resolved amicably will be settled by the competent common courts in accordance with Polish law.